Returns & Refund Policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
- Be unused.
- Be in the same condition that you received it.
- Be in its original packaging.
Certain items cannot be returned, including:
- Gift cards.
- Downloadable software products.
- Certain health and personal care items.
To complete your return, we require proof of purchase or your order confirmation.
Please do not send your purchase back to the manufacturer.
Partial Refunds
In certain situations, only partial refunds may be granted, including:
- Any item not returned in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery.
Refunds
Once we receive and inspect your returned item, we will notify you by email that we have received it.
We will also inform you whether your refund has been approved or rejected.
If approved, your refund will be processed automatically to your original payment method within a few business days.
Late or Missing Refunds
If you have not yet received your refund:
- Check your bank account again.
- Contact your credit card provider, as it may take some time before your refund is officially posted.
- Contact your bank, as processing times can vary.
If you have completed all of these steps and still have not received your refund, please contact us at:
Sale Items
Only regular-priced items are eligible for refunds.
Unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange your item for the same product, please contact us at:
Return Address:
AUREN
Avenida Cerro del Caballo, 3
41700 Dos Hermanas
Seville, Spain
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your return.
Once we receive the returned item, a gift certificate will be sent to you.
If the item was not marked as a gift, or the gift giver had the order shipped to themselves before giving it to you, the refund will be issued to the original purchaser.
Return Shipping
To return your product, please send it to:
AUREN
Avenida Cerro del Caballo, 3
41700 Dos Hermanas
Seville, Spain
Customers are responsible for paying the shipping costs for returning their items.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, where applicable.
Depending on your location, the time required for an exchanged product to reach you may vary.
If you are returning an item valued at more than €75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.